Carolyne House

Carolyne House provides personal and nursing care to 52 people across two separate floors. Each floor supports people with different needs, including those requiring residential care, nursing care, and some living with dementia.

At inspection, staffing levels were insufficient to meet people's needs in a timely way. People consistently reported there was not enough staff, and staff were unable to spend meaningful time with them. Following feedback from inspectors, the provider increased staffing levels. Risk assessments were carried out and overall these were managed well, with procedures followed to ensure staff were recruited safely.