CareTech Community Services Limited - 196 High Street

This residential care home supports up to 12 people with learning disabilities and autistic people, though it had 6 residents at the time of inspection. Staff supported people to have choice and control in their lives using least restrictive practices, and medicines were administered safely with good infection control procedures in place. However, the home faced significant challenges. Care was not personalised to individual needs, and the building was poorly maintained with ineffective repair processes that posed safety risks. Staffing difficulties meant the service relied heavily on agency staff, which negatively affected the quality of day-to-day care and support residents received.