Cantley House

The following is CQC's published account of its assessment, published 18 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 4 February 2025 to 26 February 2025. The service is a residential care home providing support to younger adults. We carried out this assessment due to concerns we had received about the service in relation to fire safety. Risks associated with people’s care had been identified, however some documentation required more information to keep people safe. Systems in place to monitor the quality of the service did not operate effectively. Systems were disorganised and there was a lack of oversight. For example, issues we found during our assessment in relation to medicine management, risk and environment had either not been previously identified or not actioned in a timely way. We found breaches of regulation relating to safe care and treatment and governance. This means the service needs to make improvements in these areas. We will request an action plan from the provider to understand what they will do to improve standards of quality and safety. We will continue to monitor information we receive about the service. People’s needs were assessed to ensure care delivered was appropriate and in line with people’s current needs. Where practical, staff involved people in discussions about their care and support. People had access to healthcare professionals and hospital passports were in place. Staff were supportive and friendly with people. There was a pleasant atmosphere in the home. People were happy engaging in their chosen activities. Staff knew people well and ensured they supported people in line with their preferences. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.