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Broadlands Park Residential Care HomeNorfolk

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Rated:Requires ImprovementResidential

Broadlands Park Residential Care Home

27 The Green, Upton, Norwich, Norfolk, NR13 6BA

01493751521

Care Type

Residential Care

Inspection date

2 February 2023

Provider

Hollyman Care Homes Limited

Beds

34 beds

How this home compares nearby

Of 8 care homes for older people within 5 miles, 7 are rated higher by CQC, 1 is the same and none are lower.

4 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodJun 2016
GoodMay 2019
Requires ImprovementMar 2023

Rating dropped from Good to Requires Improvement in 2023.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Hollyman Care Homes Limited, which runs 4 care homes in England: 1 rated Good and 3 Requires Improvement.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Broadlands Park Residential Care Home

Broadlands Park Residential Care Home brings together comfortable surroundings and attentive personal care in the county of Norfolk. Families looking for a residential care setting will find a home that aims to provide a familiar, supportive environment for older people. The Norfolk setting offers a welcoming backdrop for residents and the loved ones who visit them.

This residential care home provides personal care to up to 34 older people, some living with dementia. At inspection, 33 people were using the service. The provider's quality assurance system had not effectively identified concerns found during the inspection.

Not all risks had been properly assessed to mitigate harm to residents, and auditing processes had failed to identify contradictory information in care records, putting people at risk of not receiving needed care. Staff had not received all required training for their roles and the needs of people living at the home.

The home had recently improved staffing levels through increased recruitment and sponsorship of new staff members. People were supported to have choice and control in their lives, with staff using the least restrictive approaches. However, mental capacity assessments and best interest decisions did not follow Mental Capacity Act guidance.

Source: CQC inspection report, 22 March 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 34 places — this is not a vacancy count
Registration checked: Registered · NR13 6BA

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 22 March 2023. Latest inspection date recorded: 2 February 2023.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 10 May 2019: Good
ResponsivePublished 10 May 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Broadlands Park Residential Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Broadlands Park Residential Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Broadlands Park Residential Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Broadlands Park Residential Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees