Broadbridge Park

The following is CQC's published account of its assessment, published 28 August 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessment, site visit commenced on 5 August 2024, off site assessment activity ended on 14 August 2024. This assessment was carried out in response to some concerns we received about how staff responded to changes in people’s needs. We assessed a small number of quality statements from the safe, caring and responsive key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last inspection. The assessment of these five quality statements indicated areas of good practice since the last inspection, our overall rating remains good. People were supported by staff who were recruited safely and received training in response to their needs. Staff followed the provider’s safeguarding policy and understood how to protect people from the risk of harm or abuse. Where concerns were raised, management and staff learned from incidents and put measures in place to avoid reoccurrence. People were involved in their care planning and risk assessments, where some people were unable to contribute, their families provided key information. People were offered planned activities and one to one time for those who preferred to spend time in their bedrooms. The activity team arranged social events and entertainment should people wish to attend. People were encouraged to retain their independence; staff were seen to offer choices and ask for people’s opinions which were respected. Health and social care professional involvement was sought in response to people’s changing needs. People received person-centred support; they gave views on how they wanted to be cared for. Where people were at risk of experiencing inequalities of care, staff ensured services were available and appropriate referrals were made.