Bluebells Care Home

3 Joy Lane, Whitstable, Kent, CT5 4LS

01227261340

Care Type

Residential Care

Assessment date

6 August 2024

Provider

H U Investments Limited

Beds

30 beds

About Bluebells Care Home

Bluebells Care Home is a residential care home in Kent, providing accommodation and personal care for people with a range of needs. The findings below set out what the CQC observed during its most recent inspection.

Bluebells Care Home provides accommodation and personal care for people with a range of needs. Following recent assessments, the CQC rated the service Good overall, noting significant improvement under a new management team since concerns had previously gone unaddressed.

Inspectors found people felt safe, well cared for and more able to make choices about their daily lives, including going out when they wished. The home was clean, well maintained and staff worked closely with other professionals to respond to changing needs. Residents and relatives said they now had confidence to raise concerns and trusted staff to act on them.

Source: CQC assessment, 29 August 2024

Specialist Care

DementiaOlder people

Practical details from the provider

The provider lists 30 single bedrooms, including 27 with en-suite facilities, plus a television lounge and a separate quiet lounge.
Facilities include a passenger lift, an enclosed secure garden and specialist lifting and bathing equipment.

Published on the provider's website, checked 20 September 2026. Confirm arrangements with the home before deciding.

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 30 places — this is not a vacancy count
Registration checked: Registered · CT5 4LS

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 29 August 2024. Assessment date recorded: 6 August 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 29 August 2024. References to “we” mean CQC. It describes findings at that time.

Date of assessments 20 March to 26 March 2024 and 16 July to 1 August 2024. We completed the assessments to check if improvements had continued and to update the overall rating of the service. We assessed quality statements from safe, effective, caring, responsive and well led key questions and found areas of good practice. The scores for these areas have been combined with scores based on the key question ratings from the last assessment. We found improvements had been made, people were now receiving evidence based care and support. The service was clean and well maintained, people had access to appropriate equipment to support their needs. The management team had led improvements in the culture of the service and encouraged staff to be involved in achieving the mission statement. People, relatives and staff were involved in making changes and improvements to the service. Staff worked with other professionals to make sure people received support when their needs changed.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Bluebells Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bluebells Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bluebells Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bluebells Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees