Biffins Care Home

Biffins Care Home in Southend-on-Sea provides accommodation and personal care for up to 14 people, mostly older residents needing support with daily living. The CQC rated the home Requires Improvement overall, identifying a breach of regulation relating to good governance. Inspectors found poor maintenance in parts of the building, including a bathroom posing infection-control risks, along with weak medicines auditing and gaps in checks on agency staff.

Despite these shortfalls, people and relatives spoke warmly of the staff and management, describing a caring, personalised approach and good food. Care records were person centred, and people were supported well with health needs. Leadership was visible and responsive, though inspectors said oversight systems needed to be stronger to catch issues sooner.