England

Bay Tree HouseNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Bay Tree House

423 Unthank Road, Norwich, Norfolk, NR4 7QB

01603503528

Care Type

Residential Care

Inspection date

4 August 2022

Provider

The Hanley Care Group Limited

Beds

16 beds

How this home compares nearby

Of 32 care homes for older people within 5 miles, 21 are rated higher by CQC, 10 are the same and 1 is lower.

10 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodMay 2016
GoodJan 2019
Requires ImprovementSept 2022

Rating dropped from Good to Requires Improvement in 2022.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

This is the only care home The Hanley Care Group Limited runs in England.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Bay Tree House

Bay Tree House is a residential care home set in the county of Norfolk, a part of England known for its gentle landscapes and strong sense of community. The home has a warm, homely feel that many families find reassuring when they are taking the significant step of looking for the right place for a loved one. The team at Bay Tree House is committed to providing caring, attentive support in surroundings that residents can truly call home.

Bay Tree House provides personal care and accommodation for up to 16 older people living with dementia, currently supporting 15 residents in an adapted period building with two floors and lift access. Inspectors found that medicines management was not consistently safe, with arrangements in place risking errors that quality monitoring systems had failed to identify. While staff supported people in person-centred ways with maximum choice and control, records did not properly evidence this approach as required by the Mental Capacity Act.

Care plans did not reflect formal involvement from residents or those with legal authority to make decisions on their behalf, despite relatives expressing they wanted greater involvement in this process.

Source: CQC inspection report, 16 September 2022

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 16 places — this is not a vacancy count
Registration checked: Registered · NR4 7QB

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 16 September 2022. Latest inspection date recorded: 4 August 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Bay Tree House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Bay Tree House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Bay Tree House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Bay Tree House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees