Avon Lee Lodge

Avon Lee Lodge is registered to provide care and support for up to 30 people, and 24 people were living there at the time of the assessment. Inspectors found risks were well managed, medicines were handled safely, and staffing levels were appropriate. People, relatives and health professionals praised the kind, consistent staff and a management team described as visible and easy to reach.

However, the CQC found a breach relating to good governance. Oversight systems had not identified shortfalls in how consent and mental capacity assessments were carried out, and audits were not always effective. The provider has been asked for an action plan, though care and support were consistently described as person-centred and reassuring.