Ashgrove Care Home - London

Ashgrove Care Home in London provides nursing care for up to 49 older people, with 44 living there at the time of assessment. The CQC rated the service requires improvement overall, continuing concerns from its last inspection. Inspectors found breaches relating to good governance and, newly, to dignity and respect, with some staff ignoring people's requests and choices.

Record-keeping and risk assessments were sometimes incomplete, and quality monitoring was not always effective.

On a more positive note, safe care and treatment had improved and staff worked well with health professionals to support people's wellbeing. Most residents and relatives spoke warmly of the staff, food and atmosphere, though some raised concerns about their care, which management investigated. An improvement plan was underway following the assessment.