Arbrook House Care Home

36 Copsem Lane, Esher, Surrey, KT10 9HE

01372468246

Care Type

Nursing Care

Inspection date

9 January 2019

Provider

Bupa Care Homes (BNH) Limited

Beds

44 beds

About Arbrook House Care Home

Arbrook House Care Home is a nursing home in Surrey, providing nursing and personal care to older people, including some living with dementia. Further details on the service are set out in the findings below.

Arbrook House Care Home accommodates up to 42 older people, some living with dementia. At the time of inspection, 41 residents were staying at the service. The home provides nursing and personal care alongside accommodation for this population.

Source: CQC inspection report, 26 February 2019

Specialist Care

Older peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 44 places — this is not a vacancy count
Registration checked: Registered · KT10 9HE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Outstanding.

Rating report published 26 February 2019. Latest inspection date recorded: 9 January 2019.

Safe: Good
Effective: Good
Caring: Outstanding
Responsive: Outstanding
Well-led: Outstanding

Read Arbrook House Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Arbrook House Care Home, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Arbrook House Care Home, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Arbrook House Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees