Apple Hill

Henley Road, Hurley, Maidenhead, Berkshire, SL6 5LH

01628823200

Care Type

Nursing Care

Inspection date

30 March 2023

Provider

Windsor Clinical and Home Care Services Group Ltd

Beds

62 beds

About Apple Hill

Apple Hill is a nursing care home serving the Windsor and Maidenhead area, offering families a place to turn when their loved ones need dedicated support. The surrounding region is known for its warmth and community spirit, and the home aims to reflect those same values in the care it provides day to day. For families beginning the journey of finding the right care setting, Apple Hill represents a local option worth exploring with the team directly.

The service provides care through two pathways, including mental health rehabilitation. Inspectors found that environments were not always safe or well maintained, and staff did not consistently assess and manage risks to people using the service. The use of restrictive practices was not always managed safely, and some staff lacked required training.

Care plans for people in the mental health rehabilitation pathway were not consistently recovery-oriented or holistic, with records not clearly showing how the service assessed or met people's full range of needs. Some aspects of care delivery did not align with national guidance and best practice standards.

Source: CQC inspection report, 20 June 2023

Specialist Care

Mental healthOlder peopleYounger adults

Photographs of the home

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing; Hospital services for people with mental health needs, learning disabilities and problems with substance misuse
Registered capacity: 62 places — this is not a vacancy count
Registration checked: Registered · SL6 5LH

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Caring for people whose rights are restricted under the Mental Health Act; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 20 June 2023. Latest inspection date recorded: 30 March 2023.

Safe: Requires improvement
Effective: Requires improvement
Caring: Requires improvement
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Apple Hill's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Apple Hill, consider asking...

1.How many qualified nurses are on duty overnight and at weekends?
2.How do you manage a resident's relationship with their GP and hospital team?
3.What is your approach when a resident's condition deteriorates quickly?
4.What additional charges apply beyond the weekly fee?
5.How do you approach end of life care and involve families in those decisions?

5 Things to Look For on Your Visit

When you visit Apple Hill, look out for...

1.Is the nursing station visible and staffed, or hard to find?
2.Do staff respond promptly when a resident needs attention?
3.Are call bells answered quickly or left ringing?
4.Does the home feel calm or rushed and understaffed?
5.Are residents' medical records and care plans visible and up to date?

Could the NHS fund Apple Hill's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees