Lynden Hill Clinic

Lynden Hill Clinic is a care home with nursing offering short stays for older people, younger adults and people with physical disabilities, including respite, rehabilitation and therapies. The CQC rated the service Requires Improvement overall, following concerns about safety, risk management and oversight. Inspectors found breaches relating to safeguarding, staff recruitment, notifications and governance, with weak quality assurance, inconsistent training and unsafe medicines management.

People described staff as kind and caring, and praised support with food and physiotherapy. However, care plans lacked detail, complaints were not always acted on, and people were not consistently involved in decisions about their care. Infection control and cleanliness were found to be good.