Ampersand

Ampersand is a residential care home providing personal and nursing care to people, including those living with dementia. The CQC rated the service as requires improvement overall, though this marks progress from its previous inspection, with better management of risk, staff recruitment and oversight noted.

Inspectors found people and relatives felt safe and well cared for, with kind, attentive staff and sufficient staffing levels. People felt confident raising concerns with the registered manager. However, shortfalls remained around safety and leadership, meaning further improvement is still required in these areas.