Frindsbury Hall Care Home

Frindsbury Hall Care Home in Medway provides residential and nursing care for older people, including those living with dementia, for up to 51 people across three floors. The CQC rated the home Requires Improvement overall, identifying breaches relating to safe care and treatment and to good governance. Care plans did not always align with risk assessments or give staff enough detail, records were inconsistent, and audits had not reliably identified or fixed these gaps, though inspectors found no evidence of harm.

People and relatives spoke positively about their care, describing staff as kind, patient and attentive, and said they felt safe. The CQC found the home clean and well maintained, with response times sometimes slower during busy periods. Overall, kind and responsive care was not always matched by robust systems behind the scenes.