Friston House

414 City Way, Rochester, Kent, ME1 2BQ

01634403556

Care Type

Nursing Care

Inspection date

15 February 2022

Provider

Barchester Healthcare Homes Limited

Beds

81 beds

About Friston House

Friston House is a nursing home in Medway, offering care across three separate units for older people, including those living with dementia. Full details of the CQC's most recent findings are set out below.

Friston House provides accommodation and nursing care for up to 80 older people across three units. The main building has two floors with a residential floor for people with early onset dementia and a nursing floor for others requiring higher levels of care, while a separate Memory Lane Unit cares for people with dementia who need nursing support. Visitors used an online booking system that followed government guidance to arrange visits at the home.

Source: CQC inspection report, 1 March 2022

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 81 places — this is not a vacancy count
Registration checked: Registered · ME1 2BQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 September 2018. Latest inspection date recorded: 15 February 2022.

Safe: Good
EffectivePublished 6 December 2017: Good
CaringPublished 6 December 2017: Good
ResponsivePublished 6 December 2017: Requires improvement
Well-led: Good

Questions prompted by these ratings

Responsive: How are care plans, activities and complaints adapted to each resident?

These are questions for your visit, not a claim about conditions today.

Read Friston House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Friston House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Friston House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Friston House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees