Amberley Hall Care Home

Amberley Hall Care Home in Norfolk provides nursing care for up to 106 people, including those living with dementia or physical disabilities. Inspectors rated the home Requires Improvement overall, though it has moved out of Special Measures following previous inadequate ratings. Some improvements had been made, but the CQC found ongoing breaches around safeguarding and governance, including incidents not always properly investigated and care plan audits failing to spot inconsistencies.

Caring, effective and responsive care were all rated Good, and inspectors noted good working relationships with healthcare professionals. Feedback from residents on staffing levels and involvement in care planning was mixed, with some reporting delays in getting help and limited awareness of their own care plans, while others felt well supported.