Alexandra House - Harlow

Hamstel Road, Harlow, Essex, CM20 1BU

01279454521

Care Type

Nursing Care

Inspection date

23 June 2023

Provider

Runwood Homes Limited

Beds

106 beds

About Alexandra House - Harlow

Alexandra House is a nursing home in Harlow, Essex, providing care to older people, including those living with dementia. Full details from the Care Quality Commission's most recent inspection are set out below.

Alexandra House in Harlow provides personal and nursing care to up to 106 people, some living with dementia. At inspection, 97 people were using the service across three floors in one adapted building. People told inspectors they felt safe, with risks to their safety assessed and guidance in place for staff to mitigate these risks.

Accidents and incidents were recorded and analysed to identify patterns, with action taken to reduce future occurrences. Staff understood safeguarding processes and medicines were managed safely, with sufficient staffing levels to meet people's needs.

People were supported to have maximum choice and control of their lives, with staff providing assistance in decision-making and respecting their preferences regarding care and daily activities.

Source: CQC inspection report, 15 July 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing; Rehabilitation services
Registered capacity: 106 places — this is not a vacancy count
Registration checked: Registered · CM20 1BU

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 15 July 2023. Latest inspection date recorded: 23 June 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Alexandra House - Harlow's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Alexandra House - Harlow, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Alexandra House - Harlow, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Alexandra House - Harlow's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees