Woodford House

Woodford House provides personal and nursing care to up to 39 people, including those requiring short-term support and people living with dementia. At the time of inspection, 28 people were using the service.

Despite positive feedback from residents and relatives, inspectors found significant shortfalls across most areas. People were not consistently treated with kindness, dignity and compassion. Parts of the service were overwhelmingly odorous, with staff failing to identify and address this issue. Residents were sometimes referred to by numbers rather than their names, and concerns were noted about how people were dressed and presented.