Wistaston House

551 Crewe Road, Wistaston, Crewe, CW2 6PU

01270560120

Care Type

Residential Care

Inspection date

8 September 2023

Provider

Heathcotes Care Limited

Beds

7 beds

Rating history

Requires ImprovementNov 2019
Requires ImprovementNov 2023

Rated Requires Improvement at every inspection since 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Heathcotes Care Limited, which runs 52 care homes in England: 2 rated Outstanding, 42 Good and 8 Requires Improvement.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Wistaston House

Wistaston House is a small, friendly care home in Cheshire East, offering families the reassurance of a genuinely personal approach to residential care. The team here takes pride in getting to know each resident as an individual, making sure that people feel at home rather than simply looked after. For families beginning the search for the right care, it can be a comfort to find somewhere that feels this human in scale and in spirit.

Wistaston House is a residential care home providing personal care to up to 7 people, with 6 residents at the time of inspection. The home offers a homely environment with en-suite shower rooms in each bedroom and communal areas including a lounge, dining room, conservatory, kitchen, bathroom and large garden.

Staff have support plans in place that provide guidance on how each person wishes to receive their care. However, improvements were needed to ensure medicines were managed safely, and the provider's policy required updating to clarify staff responsibilities in this area.

Source: CQC inspection report, 17 November 2023

Specialist Care

Learning disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · CW2 6PU

Registered care categories

Learning disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 17 November 2023. Latest inspection date recorded: 8 September 2023.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Wistaston House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Wistaston House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Wistaston House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Wistaston House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees