Windmill House

The following is CQC's published account of its assessment, published 16 May 2025. References to “we” mean CQC. It describes findings at that time.

We completed assessment visits to Windmill House on the 18 and 26 March 2025. This is a service for older people, people living with dementia and people with physical disabilities or sensory impairments. At the time of our inspection there were 53 people living at the service, and 1 person in hospital.

At our last inspection completed in May 2023, we identified a number of breaches of the regulations in relation to the provision of safe care and treatment, good governance, safe staffing levels and protecting people from the risks of harm and abuse. As an outcome of the last inspection, we imposed conditions on the provider’s registration at this location, requiring them to provide monthly updates to the Care Quality Commission (CQC) demonstrating a return to compliance with the regulations. This service has been in Special Measures since August 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

At this inspection, we found considerable improvements had been made to the overall standards of care and support people received. Staff worked as a collaborative team and received consistent management support and oversight to drive individual staff performance and improvements within the service. Staff demonstrated clear skills, competence and knowledge of how to meet people’s individual care and support needs, ensuring provision of personalised care.

We found staff and leaders to be responsive to our feedback, and suggestions made and demonstrated a commitment to ensuring the service continues to improve, and changes made are fully embedded.

Staff and leaders demonstrated compassion and kindness to people and their relatives, as well as to each other, which resulted in positive care outcomes, and a good atmosphere within the service, our findings were supported by positive feedback we received during the inspection.

As an outcome of this inspection, the service has made sufficient improvements and no longer remains placed in special measures and is no longer in breach of the regulations.