England

Hethersett HallNorfolk

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementResidential

Hethersett Hall

Hethersett, Norwich, Norfolk, NR9 3AP

01603810478

Care Type

Residential Care

Inspection date

7 February 2022

Provider

Barchester Healthcare Homes Limited

Beds

67 beds

How this home compares nearby

Of 15 care homes for older people within 5 miles, 11 are rated higher by CQC, 4 are the same and none are lower.

8 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodFeb 2015
GoodFeb 2017
Requires ImprovementAug 2019

Rating dropped from Good to Requires Improvement in 2019.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Barchester Healthcare Homes Limited, which runs 207 care homes in England: 9 rated Outstanding, 111 Good, 13 Requires Improvement and 74 not yet rated.

Average care home fees in the East of England: £1,034 a week for residential care and £1,411 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Hethersett Hall

Hethersett Hall is a residential care home set in the county of Norfolk, offering a place where residents can feel genuinely at home. The team there takes pride in creating a warm, supportive environment, with a real focus on treating every person with dignity and respect. For families exploring care options in the area, it can be reassuring to find a home that places people, not just their care needs, at the centre of everything it does.

Hethersett Hall accommodates up to 70 people, including a dedicated unit for those living with dementia. At the time of inspection, 64 people were residing at the home. Staff demonstrated good infection prevention and control practices, including correct use of personal protective equipment and strategic cohorting of staff teams to specific areas to reduce infection spread.

All staff had completed training and competency checks in infection prevention and control, enabling them to implement these practices effectively. The home supported residents, including those living with dementia, in maintaining good hand hygiene.

Source: CQC inspection report, 1 March 2022

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 67 places — this is not a vacancy count
Registration checked: Registered · NR9 3AP

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 8 August 2019. Latest inspection date recorded: 7 February 2022.

Safe: Requires improvement
Effective: Requires improvement
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Hethersett Hall's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hethersett Hall, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Hethersett Hall, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Hethersett Hall's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees