Windle Court

The Withywindle, Celeborn Street, South Woodham Ferrers, Essex, CM3 7BR

01245425980

Care Type

Residential Care

Assessment date

1 December 2025

Provider

Runwood Homes Limited

Beds

76 beds

About Windle Court

Windle Court is a residential care home in Essex, offering accommodation and personal care for older people, including those living with dementia. Further details on how the service performs can be found in the CQC findings below.

Windle Court provides accommodation and personal care for up to 76 older people, including those living with dementia, across three units, two in the main building and one in an adjacent house. The CQC rated the home Good overall, finding strong governance, evidence-based care planning, weekly GP oversight and robust recruitment and training practices.

Inspectors noted some odour issues, which prompted deep cleaning and continence reviews, and raised concerns about staffing levels and communication with families, which the provider addressed by increasing evening staff and setting clear timescales for updates. People and relatives spoke warmly of kind, familiar staff, describing good food, activities and quick action when health concerns arose.

Source: CQC assessment, 26 January 2026

Specialist Care

DementiaOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 76 places — this is not a vacancy count
Registration checked: Registered · CM3 7BR

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 26 January 2026. Assessment date recorded: 1 December 2025.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 26 January 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment 10 December 2025 to 30 December 2025.
Windle Court is a residential care home providing accommodation and personal care for up to 76 older people, including those living with dementia. At the time of our assessment, 74 people were living at the service.
The service is arranged across three areas Jasmine, Poppy, and Sunflower. Poppy and Sunflower are located within the main building, while Jasmine is a separate three-storey building adjacent to the main premises.
This was a responsive assessment based on the length of time since the last assessment.
Windle Court had systems and processes in place to deliver safe, effective, caring, responsive, and well-led care. Governance was supported by regular audits of infection control, medicines, and health and safety. Care planning was evidence-based, with risk assessments, referrals to external professionals, and weekly GP rounds providing clinical oversight.Staff training compliance and supervision were monitored, and workforce development was prioritised. Processes promoted dignity and respect through structured oversight, keyworker systems, and safeguarding policies. Responsiveness was supported by monthly care plan reviews, activity planning, and accessible information standards. Leadership maintained transparency through staff forums, flash meetings, and a comprehensive audit framework. Recruitment was robust,including full pre-employment checks and DBS verification.
However, odour issues were identified in some areas, and the registered manager implemented an action plan including deep cleaning, odour-neutralising products, and continence reviews. Concerns were also raised about staffing levels and communication, which occasionally affected timely updates.The provider acted quickly on feedback by increasing evening staffing in Sunflower and introducing a standard operating procedure to ensure families are informed promptly about health issues, receive updates within 48–72 hours, and have outcomes clearly communicated.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Windle Court's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Windle Court, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Windle Court, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Windle Court's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees