Willowbrook

20 Wendys Close, Leicester, Leicestershire, LE5 2HY

01162433601

Care Type

Residential Care

Inspection date

3 March 2022

Provider

Voyage 1 Limited

Beds

6 beds

About Willowbrook

Willowbrook is a residential care home in Leicester. Details of the CQC's most recent findings are set out below.

Willowbrook provides residential care and rehabilitation for up to six people with acquired brain injury or associated needs. At the time of inspection, all six places were occupied. The home had implemented comprehensive systems to manage COVID-19, including clear infection prevention and control guidance displayed throughout in easy read format.

Staff were trained in safe procedures and had access to appropriate personal protective equipment including masks, visors, goggles and disposable sleeves, with regular hand sanitisation practices in place. Visiting arrangements followed government guidance, with information shared clearly with families in accessible formats. All visitors were required to complete health screening, have their temperature checked, show a negative lateral flow test and wear PPE before entering the home.

Source: CQC inspection report, 25 March 2022

Specialist Care

Learning disabilitiesMental healthPhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · LE5 2HY

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment; Substance misuse problems.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 10 August 2019. Latest inspection date recorded: 3 March 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Willowbrook's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Willowbrook, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Willowbrook, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Willowbrook's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees