Willow Court

Willow Court provides nursing and personal care for up to 54 people, with 37 residents at the time of inspection. The sluice areas required significant attention, as fixtures and equipment were not clean, walls had paint damage and plaster deterioration, and some work surfaces lacked proper sealing with rusty equipment present. These conditions compromised effective cleaning of the areas. The provider's auditing processes had not identified these issues. The registered manager responded positively to concerns raised during the inspection and addressed some matters immediately, committing to discuss the auditing process with senior managers to ensure improvements in these areas.