Westhill Care Home

39-41 Westway, Caterham, Surrey, CR3 5TQ

01883341024

Care Type

Residential Care

Inspection date

7 February 2022

Provider

Roshan Panchoo

Beds

9 beds

Rating history

Requires ImprovementOct 2016
GoodDec 2017
GoodMar 2022

Improved from Requires Improvement to Good in 2017.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Roshan Panchoo, which runs 3 care homes in England: 3 rated Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Westhill Care Home

Westhill Care Home is a residential care home in Surrey, supporting people with learning disabilities and autism across two properties. Details of the most recent CQC inspection are set out below.

Westhill Care Home provides accommodation for up to nine people requiring personal care, with a focus on supporting people with learning disabilities and autism across two residential properties. At the time of inspection, eight people were using the service.

Staff demonstrated kindness and created an environment where people and their relatives felt safe. The home had infection prevention and control procedures in place, though the provider initially lacked systems to verify COVID-19 vaccination status for visiting professionals. Upon identification of this gap, the provider quickly implemented appropriate measures to address the concern.

Source: CQC inspection report, 18 March 2022

Specialist Care

Learning disabilitiesSensory impairments

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 9 places — this is not a vacancy count
Registration checked: Registered · CR3 5TQ

Registered care categories

Learning disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 18 March 2022. Latest inspection date recorded: 7 February 2022.

Safe: Good
EffectivePublished 9 December 2017: Good
CaringPublished 9 December 2017: Good
ResponsivePublished 9 December 2017: Good
Well-led: Good

Read Westhill Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Westhill Care Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Westhill Care Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Westhill Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees