West Heanton - Residential Home

West Heanton Residential Home accommodates a maximum of 23 older people and provides residential care with nursing and personal care services. At the time of inspection, the home was at full capacity with 23 residents.

Residents reported consistently positive experiences with the care provided. One person commented that staff are "very compassionate" and understanding when they feel anxious, saying "I get all het up and can't seem to relax so I talk about it to the carers and they understand." Another resident described the carers as "very kind and helpful," indicating a warm and supportive environment where residents feel genuinely cared for by staff members.