England

Placeholder image for West Bank Residential Home

West Bank Residential HomeHerefordshire, County of

Illustrative image. Photographs of this home have not yet been added.

Rated:GoodResidential

West Bank Residential Home

Walford Road, Ross-on-Wye, Herefordshire, HR9 5PQ

01989562741

Care Type

Residential Care

Inspection date

27 June 2023

Provider

West Bank Residential Home Limited

Beds

42 beds

How this home compares nearby

Of 5 care homes for older people within 5 miles, 1 is rated higher by CQC, 4 are the same and none are lower.

1 of these nearby homes has been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodOct 2016
GoodJun 2019
GoodAug 2023

Rated Good at every inspection since 2016.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by West Bank Residential Home Limited, which runs 3 care homes in England: 3 rated Good.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About West Bank Residential Home

West Bank Residential Home is a residential care home in Herefordshire. It offers personal care to older adults and younger adults, including people living with dementia and people with physical disabilities. The findings from the most recent CQC inspection are set out below.

West Bank Residential Home provides personal care for up to 42 people, including older adults, those living with dementia, people with physical disabilities, and younger adults. At inspection, 39 people were using the service.

People, their relatives, and staff spoke positively about the care provided. The home had effective safeguarding systems in place, with staff understanding what actions to take to protect people from harm or abuse. Residents received their medicines as prescribed, and the premises were clean.

Staff supported people to have maximum choice and control over their lives, providing care in the least restrictive way possible through policies and systems that promoted this approach.

Source: CQC inspection report, 5 August 2023

Specialist Care

DementiaOlder peoplePhysical disabilitiesYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 42 places — this is not a vacancy count
Registration checked: Registered · HR9 5PQ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 5 August 2023. Latest inspection date recorded: 27 June 2023.

Safe: Good
EffectivePublished 26 June 2019: Good
CaringPublished 26 June 2019: Good
ResponsivePublished 26 June 2019: Good
Well-led: Good

Read West Bank Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting West Bank Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit West Bank Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund West Bank Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees