Waverley House

Waverley House provides personal and nursing care to 41 people aged 65 and over. Residents reported feeling safe, though inspectors found safety concerns including inconsistent staffing levels that did not always meet people's needs promptly, and environmental risks that were not managed in a timely manner. Food quality and choice received mixed feedback from residents, which the registered manager confirmed they were actively addressing. The home addresses complaints and concerns, though the systems for monitoring them lacked consistency.