Waterloo House

Walesby Road, Market Rasen, Lincolnshire, LN8 3EX

01673842343

Care Type

Residential Care

Inspection date

5 October 2022

Provider

Platinum Care (Lincoln) Ltd

Beds

35 beds

How this home compares nearby

Of 5 care homes for older people within 10 miles, 3 are rated higher by CQC, 2 are the same and none are lower.

2 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 21 October 2026. How we compare homes | See the nearby homes

Costs and who runs this home

This is the only care home Platinum Care (Lincoln) Ltd runs in England.

Average care home fees in the East Midlands: £958 a week for residential care and £1,250 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Waterloo House

Waterloo House is a residential care home in Lincolnshire, offering a familiar and homely setting for older people who need a little extra support in their day-to-day lives. The team here understands how significant this decision can be for families, and they are committed to making residents feel genuinely at home. With a dedicated staff group and a grounded sense of community, Waterloo House aims to provide care that feels personal and attentive.

This 35-bed care home currently supports 18 residents in an adapted building. The recently appointed manager has quickly earned staff trust and begun establishing a positive culture, working with external consultants and head office support to address previous inspection concerns. Improvements have been made to moving and handling practices, special diet provision, recruitment checks, premises safety, and staff training.

However, several areas require further development. Care plans contain outdated or contradictory information, and auditing and monitoring systems for quality and safety remain insufficient. The home has not consistently upheld residents' rights under the Mental Capacity Act, and infection prevention systems are not reliably effective.

The provider failed to notify CQC of some significant events, which is under regulatory review.

Source: CQC inspection report, 29 November 2022

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 35 places — this is not a vacancy count
Registration checked: Registered · LN8 3EX

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 29 November 2022. Latest inspection date recorded: 5 October 2022.

Safe: Requires improvement
Effective: Requires improvement
CaringPublished 6 December 2018: Good
ResponsivePublished 6 December 2018: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Waterloo House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Waterloo House, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Waterloo House, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Waterloo House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees