Victoria House (Wallasey)

166 Church Street, Wallasey, Merseyside, CH44 8AL

01516387863

Care Type

Residential Care

Assessment date

13 March 2024

Provider

Victoria House (Wallasey) Limited

Beds

56 beds

About Victoria House (Wallasey)

Victoria House is a residential care home in Wallasey, on the Wirral, providing personal care for adults, including people living with dementia. Further details of the CQC's most recent findings are set out below.

Victoria House in Wallasey is a residential care home providing personal care to up to 56 people, including those living with dementia. At the time of the assessment, 45 people were living there. The CQC carried out this review after concerns were raised about infection prevention and control, and the home remains rated requires improvement overall.

Inspectors found staff were knowledgeable about infection control and up to date with training, and the environment was mostly clean. However, learning from outbreaks did not always happen quickly enough, and record keeping needed to be more robust. Residents themselves spoke positively about cleanliness and staff use of protective equipment.

Source: CQC assessment, 7 May 2024

Specialist Care

DementiaOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 56 places — this is not a vacancy count
Registration checked: Registered · CH44 8AL

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 7 May 2024. Assessment date recorded: 13 March 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 7 May 2024. References to “we” mean CQC. It describes findings at that time.

Victoria House (Wallasey) is a residential care home, providing personal care to up to 56 people, including people living with dementia. At the time of our visit there were 45 people living at the home. At our last inspection, this service was rated requires improvement. This assessment was completed as we received concerns regarding infection prevention and control (IPC) within the home. The assessment of the service commenced on 19 March 2024. This service remains rated requires improvement following this assessment. Staff were knowledgeable on areas around IPC and were up to date with IPC training. The environment was mostly clean and hygienic, there were a few areas where improvement was required however, these had been picked up by the providers improvement plan. We found learning from outbreaks didn’t always happen in a timely manner and some areas for improvement were shared with the service regarding robust record keeping.

Safe: Requires Improvement
Effective: Good
Caring: Requires Improvement
Responsive: Requires Improvement
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Caring: How do staff protect privacy, dignity and each person’s choices?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Victoria House (Wallasey)'s CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Victoria House (Wallasey), consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Victoria House (Wallasey), look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Victoria House (Wallasey)'s fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees