Victoria House Care Home

Victoria House Care Home accommodates up to 26 older people with varying health care needs, including those living with memory loss and dementia. The registered manager has improved governance and oversight arrangements, particularly around risk assessment and medicines management, though these improvements require further embedding into the service's culture. Staff have been appropriately recruited and trained to recognise abuse and risk, and medicines are administered safely by competent staff. People receive safe care and support with staff encouraging positive risks to maximise choice and control. One resident commented, "I have been here only a short time but I am safe and well looked after," while another said, "Very good—I am comfortable and safe, warm and fed." The home has implemented new procedures for monitoring residents' weights to ensure consistency and accuracy in future assessments.