United Response - 66 & 66a Lemsford Road

United Response at 66 & 66a Lemsford Road is a care home providing personal care and support to people with a learning disability and autistic people, with nine people living there at the time of inspection. The CQC rated the service inadequate overall, finding unsafe risk management, restrictive practices without proper legal justification, gaps in staff training and inconsistent care planning that did not reflect people's individual needs and preferences.

Inspectors also found inconsistent use of the Mental Capacity Act and weak governance, though a new management team had begun making improvements, including better family communication and a weekly review process. Staff reported feeling more supported, but embedding these changes and sustaining higher standards will require continued work.