United Response - 1 St Alphege Road

1 St Alphege, Dover, Kent, CT16 2PU

01304225252

Care Type

Residential Care

Inspection date

20 May 2019

Provider

United Response

Beds

6 beds

About United Response - 1 St Alphege Road

United Response - 1 St Alphege Road is a residential care home in Kent, providing support to people living with mental health needs. Full findings from the Care Quality Commission are set out below.

This residential care home supports five people living with mental health needs, some of whom also have learning disabilities and health conditions like diabetes. Residents live in their own flats within the service.

A long-standing staff team provides care with a strong understanding of each resident's individual needs. People described staff as kind, caring and helpful, and reported feeling supported to express their wishes and preferences. Residents are placed at the centre of their care planning and decision-making.

Staff actively support people to stay safe and help them understand situations where they might be vulnerable.

Source: CQC inspection report, 12 June 2019

Specialist Care

Mental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · CT16 2PU

Registered care categories

Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 12 June 2019. Latest inspection date recorded: 20 May 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read United Response - 1 St Alphege Road's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting United Response - 1 St Alphege Road, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit United Response - 1 St Alphege Road, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund United Response - 1 St Alphege Road's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees