Treetops Residential Home

3 Lower Northdown Avenue, Margate, Kent, CT9 2NJ

01843220826

Care Type

Residential Care

Assessment date

16 December 2024

Provider

Tree Tops Residential Ltd

Beds

24 beds

About Treetops Residential Home

Treetops Residential Home is a 24-bed residential care facility located on Lower Northdown Avenue in Margate, Kent. The home provides care for older people and is operated by Tree Tops Residential Ltd. As a smaller residential setting, it offers a more intimate environment compared to larger care facilities in the area.

The home was last inspected by the Care Quality Commission on 13 March 2025 and received a rating of Good. This assessment covers the home's safety, effectiveness, responsiveness, and overall quality of care provision.

Margate is a coastal town in East Kent with access to local healthcare services, shops, and community amenities. The property's residential location provides a quieter setting while remaining within reach of the town centre. Potential residents and their families can review the full CQC inspection report for detailed findings about the home's specific practices and standards.

Specialist Care

Older people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 24 places — this is not a vacancy count
Registration checked: Registered · CT9 2NJ

Registered care categories

Caring for adults over 65 yrs.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Assessment published 13 March 2025. Assessment date recorded: 16 December 2024.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 13 March 2025. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 7 January 2025 to 23 January 2025. Treetops is a residential care home supporting older people who may be living with dementia. This is the first comprehensive assessment since the service was registered with us under this provider. Potential risks to people’s health and welfare had been assessed and action had been taken to reduce the risks. There were enough staff to meet people’s needs, who had been recruited safely and received training appropriate to their role. Staff told us they were supported by the management team and had developed their skills to take on new roles. Staff were supported to speak up, staff and management understood their role to protect people from abuse and discrimination. People received their medicines as prescribed, and staff worked with health professionals to make sure their health needs were met. Staff understood how to support people to make decisions, and these were respected. The management had oversight of the quality of the service, regular audits were completed and action taken when shortfalls were identified. The provider had made and continued to make improvements to the building and environment to support people.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Treetops Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Treetops Residential Home, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Treetops Residential Home, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Treetops Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees