Towerhouse Residential Home

11 -13 Tower Road, London, NW10 2HP

02089337203

Care Type

Residential Care

Inspection date

1 September 2022

Provider

Ms Mary Mundy

Beds

18 beds

About Towerhouse Residential Home

Towerhouse Residential Home brings a sense of warmth and community to the Brent area, offering residential care in a setting that feels genuinely homely. For families navigating the often emotional process of finding care for a loved one, it can be reassuring to find a smaller home where residents are known as individuals rather than faces in a crowd. The team here aims to provide a supportive, comfortable environment where older adults can feel safe and at ease.

Towerhouse Residential Home accommodates up to eight people aged 65 and over. The home has made improvements since its last inspection, including better staff recruitment records and regular training and supervision for staff. However, some concerns remain around the depth of recruitment checks, with one staff member having only one reference and another reference not verified as genuine.

Additionally, some induction training records lack manager sign-off to confirm completion. Medicines are safely stored and managed with up-to-date records and regular stock monitoring.

Source: CQC inspection report, 10 January 2023

Specialist Care

DementiaOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 18 places — this is not a vacancy count
Registration checked: Registered · NW10 2HP

Registered care categories

Caring for adults over 65 yrs; Dementia.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 10 January 2023. Latest inspection date recorded: 1 September 2022.

Safe: Requires improvement
Effective: Good
Caring: Good
Responsive: Requires improvement
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Responsive: How are care plans, activities and complaints adapted to each resident?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Towerhouse Residential Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Towerhouse Residential Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Towerhouse Residential Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Towerhouse Residential Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees