Randall House

75 Randall Avenue, London, NW2 7SS

02084509577

Care Type

Residential Care

Inspection date

29 November 2023

Provider

Randall Care Homes Limited

Beds

5 beds

About Randall House

Randall House is a residential care home in Brent offering personal care to people with mental health needs. Details of the CQC's most recent findings are set out below.

Randall House provides personal care to up to 5 people with mental health needs. At inspection, 4 people were using the service. The home maintains robust safety systems, with risks assessed and monitored, medicines managed safely, and safeguarding measures in place to protect people from abuse and neglect.

Staff are sufficiently trained and deployed to meet people's needs effectively.

The service supports people to have maximum choice and control over their lives, with staff working in the least restrictive way possible. Infection prevention and control policies are up to date. The provider demonstrates effective oversight of the home, with staff collaborating with health and social care professionals to implement their advice into care plans and improve outcomes for people.

Lessons are learned when issues arise.

Source: CQC inspection report, 15 December 2023

Specialist Care

Mental healthOlder people

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 5 places — this is not a vacancy count
Registration checked: Registered · NW2 7SS

Registered care categories

Caring for adults over 65 yrs; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 15 December 2023. Latest inspection date recorded: 29 November 2023.

Safe: Good
EffectivePublished 26 January 2018: Good
CaringPublished 26 January 2018: Good
ResponsivePublished 26 January 2018: Good
Well-led: Good

Read Randall House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Randall House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Randall House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Randall House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees