Tower House

Tower House, Reading Road, Shiplake, Henley On Thames, Oxfordshire, RG9 3JN

01189401197

Care Type

Residential Care

CQC rating published

12 July 2023

Provider

Mrs Bridget Kidd

Beds

12 beds

About Tower House

Tower House is a residential care home in Oxfordshire, providing accommodation and personal care for older people. Details of the most recent CQC findings are set out below.

Tower House provides accommodation and personal care for up to 12 older people in one adapted building. At inspection, all 12 available places were occupied. The home has auditing systems in place, though the provider acknowledged that some concerns identified during the inspection had not previously been captured.

Staff were described as knowing residents well and understanding their individual needs and risks, despite formal risk assessments not being comprehensively documented. The team have been safely recruited, with people speaking positively about their relationships with staff.

Source: CQC inspection report, 12 July 2023

Specialist Care

Older people

5 Questions to Ask on Your Visit

When visiting Tower House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Tower House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Tower House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees