Thurston House

90 High Street, Newport Pagnell, Buckinghamshire, MK16 8EH

01908617173

Care Type

Residential Care

Inspection date

16 February 2022

Provider

Pathways Care Group Limited

Beds

7 beds

Rating history

GoodDec 2015
Requires ImprovementApr 2018
Requires ImprovementJul 2018
GoodJun 2019

Improved from Requires Improvement to Good in 2019. CQC has rated this home 4 times since 2015.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Pathways Care Group Limited, which runs 16 care homes in England: 16 rated Good.

How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About Thurston House

Thurston House is a residential care home in Milton Keynes providing accommodation and personal care for people with mental health needs. Details of the most recent CQC findings are set out below.

Thurston House provides accommodation and personal care for up to seven people with mental health needs. At inspection, six people were living at the service. The registered manager has ensured staffing levels are sufficient to meet people's needs, with staff working flexibly and going above and beyond to provide safe care and support during challenging situations.

COVID-19 testing procedures for staff, residents, and visitors follow current government guidance, and the service meets requirements for non-exempt staff and visiting professionals.

Source: CQC inspection report, 8 March 2022

Specialist Care

Learning disabilitiesMental health

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · MK16 8EH

Registered care categories

Learning disabilities; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 8 June 2019. Latest inspection date recorded: 16 February 2022.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Requires improvement

Questions prompted by these ratings

Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Thurston House's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Thurston House, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Thurston House, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Thurston House's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees