The Willows

57 High Street, Madely, Telford, Shropshire, TF7 5AT

01952684971

Care Type

Residential Care

Inspection date

4 April 2019

Provider

Prokare Limited

Beds

8 beds

About The Willows

The Willows is a residential care home in Telford and Wrekin. It provides personal care and support for people living with acquired brain injuries. The findings below set out the CQC's most recent assessment of the home.

The Willows is a residential care home accommodating eight people with acquired brain injuries. Staff provide personal care to all residents, who report feeling safe in the home. The provider has made improvements since the last inspection to ensure people receive safe care.

Staff understand safeguarding procedures and know how to protect residents from potential abuse. The home has assessed potential risks and implemented measures to minimize harm to residents. Sufficient numbers of staff are employed at the home, and all have been recruited safely.

Source: CQC inspection report, 16 May 2019

Specialist Care

Physical disabilitiesYounger adults

Facilities & Amenities

Laundry ServicePhysiotherapy

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing; Rehabilitation services
Registered capacity: 8 places — this is not a vacancy count
Registration checked: Registered · TF7 5AT

Registered care categories

Caring for adults under 65 yrs; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 16 May 2019. Latest inspection date recorded: 4 April 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Willows's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Willows, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Willows, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Willows's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees