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Hermitage Way - Telford
Residential Care
4 February 2020
HF Trust Limited
7 beds
Rating history
- Aug 2015
- Oct 2017
- Feb 2020
Rated Good at every inspection since 2015.
Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.
Costs and who runs this home
Run by HF Trust Limited, which runs 26 care homes in England: 1 rated Outstanding, 20 Good and 5 Requires Improvement.
Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.
- How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.
About Hermitage Way - Telford
Hermitage Way is a residential care home in Telford and Wrekin, providing personal care for people with learning disabilities or autistic spectrum disorder. Details of the CQC's most recent findings are set out below.
Hermitage Way - Telford provides nursing or personal care for up to seven people with learning disabilities or autistic spectrum disorder. On the day of inspection, six people were receiving services. Staff had been trained to recognise signs of abuse and understood how to support people safely.
People were encouraged to take responsibility for their own medicines with support from trained and competent staff members. The provider had assessed risks associated with care and support, and staff were knowledgeable about these risks and how to minimise potential harm. People and staff followed effective infection prevention and control procedures with access to appropriate personal protection equipment.
The provider supported staff through person-centred care planning, training, and one-to-one supervision.
Source: CQC inspection report, 26 February 2020
Specialist Care
Fees and availability
We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.
Check current vacancies, the admission assessment and visiting arrangements directly with the home.
Care and inspection details
Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.
- Registered service
- Care home service without nursing
- Registered capacity
- 7 places — this is not a vacancy count
- Registration checked
- Registered · TF7 5SZ
Registered care categories
Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities.
These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.
CQC ratings in more detail
Overall rating shown by CQC: .
Rating report published 26 February 2020. Latest inspection date recorded: 4 February 2020.
- Safe
- Effective
- Caring
- Responsive
- Well-led
Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.
5 Questions to Ask on Your Visit
When visiting Hermitage Way - Telford, consider asking...
- 1.What happens if my relative's care needs increase significantly -- will they have to move?
- 2.How do you handle concerns or complaints from families?
- 3.What does the monthly fee cover and what will cost extra?
- 4.How do you keep families informed about their relative's day-to-day wellbeing?
- 5.What happens if my relative is unhappy here?
5 Things to Look For on Your Visit
When you visit Hermitage Way - Telford, look out for...
- 1.Do staff greet residents by name and stop to chat?
- 2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
- 3.Does the home smell fresh and feel clean without being clinical?
- 4.Do residents look comfortable and at ease, or anxious and withdrawn?
- 5.Does the manager answer your questions openly or deflect?
Could the NHS fund Hermitage Way - Telford's fees?
The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.
Location
58 Hermitage Way, Madeley, Telford, Shropshire, TF7 5SZ
Hermitage Way - Telford
CQC overall rating
Inspection date: 4 February 2020
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