The Willows

4 Old Grove Close, Hindhead, GU26 6GG

01428609851

Care Type

Residential Care

Inspection date

24 July 2019

Provider

Voyage 1 Limited

Beds

10 beds

About The Willows

The Willows is a residential care home in Surrey, offering personal care for people with learning disabilities and associated physical disabilities. Details of the CQC's most recent findings on the service are set out below.

The Willows provides personal care to up to 10 people with learning disabilities and associated physical disabilities. The home is a bungalow with a large garden, featuring bedrooms, a communal lounge, dining room and staff office. The building design blends into the residential area among other similarly sized properties.

The service deliberately avoids identifying signs, intercoms, cameras or industrial bins that might indicate it is a care home, and staff are discouraged from wearing anything that suggests they are care staff when coming and going with people. This approach helps maintain the home's residential character within the community.

Source: CQC inspection report, 21 August 2019

Specialist Care

Learning disabilitiesPhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 10 places — this is not a vacancy count
Registration checked: Registered · GU26 6GG

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 21 August 2019. Latest inspection date recorded: 24 July 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Willows's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Willows, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Willows, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Willows's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees