Shottermill House

This residential care home provides personal and nursing care to 30 people, with capacity for 31. The service accommodates residents across two floors of one building and supports people with a range of needs related to old age, including those living with dementia. The home maintains clear communication with visitors through an appointment system with flexible arrangements tailored to individual preferences and weather conditions. Visitors complete health questionnaires and undergo temperature checks and face mask protocols. Staff have adjusted the service layout to enable isolation where needed and maintain space between people in communal areas. The home is kept clean with additional housekeeping staff employed and a robust cleaning schedule in place. Staff have been responsive to residents' needs, such as supporting video calls and emails for one person unable to see a relative living overseas.