Moorhouse Care Home

Tilford Road, Hindhead, Surrey, GU26 6RA

01428604381

Care Type

Residential Care

Assessment date

17 June 2026

Provider

Ashberry Healthcare Limited

Beds

38 beds

About Moorhouse Care Home

Moorhouse Care Home is a residential care home located in Surrey, South East. Its registered care categories include dementia, older people, and physical disabilities. The home has 38 beds. CQC records an overall rating of Requires Improvement, published in August 2026. The home is operated by Ashberry Healthcare Limited.

Specialist Care

DementiaOlder peoplePhysical disabilities

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · GU26 6RA

Registered care categories

Caring for adults over 65 yrs; Dementia; Physical disabilities.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires Improvement.

Assessment published 12 August 2026. Assessment date recorded: 17 June 2026.

Read CQC's assessment overview

The following is CQC's published account of its assessment, published 12 August 2026. References to “we” mean CQC. It describes findings at that time.

Date of assessment: 15 July 2026.
Moorhouse Care Home is a residential home providing support to older people, people living with dementia and people living with a physical disability. There were 29 people living at the home at the time of our assessment.
The assessment was prompted by information of concern that we received relating to the safe care of people and safeguarding concerns. This assessment examined those risks. We only looked at the Safe and Well Led key questions on this assessment. Since the last assessment, a new registered manager had been appointed at the home.
We have identified breaches in relation to safe care and treatment, people not being protected from the risk of abuse, recruitment processes and a lack of robust governance and oversight. Risks to people were assessed, although some assessments did not always include all the necessary detail about their needs and information around the monitoring of people’s health needs. There was a mixed response from staff on whether they felt supported and listened to. In the main staff interacted with people in a kind, and compassionate manner.
The provider has been responsive to the concerns found and has commissioned a consultant to assist with the improvements needed.
We have asked the provider for an action plan in response to the shortfalls and breaches of regulation found at this assessment.

Safe: Requires Improvement
Effective: Requires Improvement
Caring: Good
Responsive: Good
Well-led: Requires Improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Effective: How are staff training, nutrition and health outcomes checked now?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read Moorhouse Care Home's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Moorhouse Care Home, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit Moorhouse Care Home, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund Moorhouse Care Home's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees