England

The VillaTelford and Wrekin

Illustrative image. Photographs of this home have not yet been added.

Rated:Requires ImprovementNursing

The Villa

Park Avenue, Madeley, Telford, Shropshire, TF7 5AE

01952581022

Care Type

Nursing Care

Inspection date

20 May 2021

Provider

Lotus Care Management Services Limited

Beds

38 beds

How this home compares nearby

Of 11 care homes for older people within 5 miles, 10 are rated higher by CQC, 1 is the same and none are lower.

6 of these nearby homes have been inspected more recently than this one.

Based on CQC ratings, updated 22 October 2026. How we compare homes | See the nearby homes

Rating history

GoodSept 2016
GoodFeb 2019
Requires ImprovementJun 2021

Rating dropped from Good to Requires Improvement in 2021.

Source: CQC inspection reports. Contains CQC data licensed under the Open Government Licence v3.0.

Costs and who runs this home

Run by Lotus Care Management Services Limited, which runs 3 care homes in England: 2 rated Good and 1 Requires Improvement.

Average care home fees in the West Midlands: £912 a week for residential care and £1,308 for nursing care (2024-25 averages). Self-funders usually pay more. See our care home costs guide.

NHS-funded Nursing Care pays £267.68 a week to the home towards registered nursing care for eligible residents (2026/27). A quoted fee may already exclude it.
This home lists dementia care, which usually costs more than standard residential care. See dementia care home costs. NHS Continuing Healthcare may apply where someone's needs are primarily health needs.
How to pay for a care home explains the council means test, what counts as capital and the funding you can ask to be assessed for.

About The Villa

The Villa is a care home in Telford and Wrekin, offering nursing care for older people in a setting that families can explore as they consider the right fit for their loved ones. The team there aims to provide a warm and supportive environment where residents feel at home. If you are beginning the search for nursing care in this part of Shropshire, The Villa may be worth considering as part of your research.

The Villa is a nursing home providing personal care to 32 residents, some living with dementia, in an adapted building with capacity for up to 38 people.

Inspectors found significant safety concerns. The provider had not completed remedial fire safety work identified in their own fire risk assessment, and window restrictors were not tamper-proof, placing residents at risk. Quality assurance checks failed to identify these areas needing improvement.

While accident and incident records were maintained and reviewed, the provider had not taken appropriate action following at least one serious resident incident.

Source: CQC inspection report, 29 June 2021

Specialist Care

DementiaMental healthOlder peopleYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service with nursing
Registered capacity: 38 places — this is not a vacancy count
Registration checked: Registered · TF7 5AE

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Dementia; Mental health conditions.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Requires improvement.

Rating report published 29 June 2021. Latest inspection date recorded: 20 May 2021.

Safe: Requires improvement
EffectivePublished 26 February 2019: Good
CaringPublished 26 February 2019: Good
ResponsivePublished 26 February 2019: Good
Well-led: Requires improvement

Questions prompted by these ratings

Safe: What changes have been made to medicines, staffing and safeguarding since this rating?
Well-led: What has changed in management, checks and oversight since this rating?

These are questions for your visit, not a claim about conditions today.

Read The Villa's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Villa, consider asking...

1.What specific dementia training do staff receive and how recently?
2.How do you support a resident who becomes distressed or confused?
3.How does the home keep a record of a resident's life history and personal preferences?
4.How do you involve families as dementia progresses and communication becomes harder?
5.What happens when a resident's dementia reaches an advanced stage?

5 Things to Look For on Your Visit

When you visit The Villa, look out for...

1.Is the environment calm, uncluttered and easy to navigate?
2.Do staff speak to residents with patience and dignity, even if they repeat themselves?
3.Are there memory cues around the home -- photos, familiar objects, clear signage?
4.Do residents seem settled and safe, or agitated and unsupervised?
5.Is there meaningful activity happening, or are residents just sitting quietly with nothing to do?

Could the NHS fund The Villa's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees