The Vale Care Home

The following is CQC's published account of its assessment, published 22 May 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 1 May to 13 May 2025. The Vale Care Home is a care home providing regulated activity to adults, people living with dementia and people who have physical disabilities. The service can support up to 40 people, at the time of our assessment 29 people were using the service. This assessment was carried out following information of concern we had received about the quality of the care in the service. We found improvements had been made following our last inspection. Staff provided safe care to meet people’s needs, people’s care plans were regularly reviewed and updated when required. However, the provider had not always made sure that medicines were safely managed. The registered manager took immediate action to address these findings. There were enough staff available to meet people’s needs. The provider worked well with external professionals to support people and relatives told us they were kept up to date with any changes in their family members’ care. The provider told people about their rights around consent and respected these when delivering person-centered care and treatment. We observed staff treat people with kindness and care throughout our assessment and staff demonstrated a good understanding of people’s individual needs. The provider and manager both had a good oversight of the service through the audits they carried out and fostered a positive culture where people, staff and relatives could speak up and their voices would be heard.