The Star Nursing Home

The following is CQC's published account of its assessment, published 13 October 2025. References to “we” mean CQC. It describes findings at that time.

Date of Assessment: 30 June to 5 August 2025. We carried out this assessment because of safeguarding concerns and complaints we received. The service is a residential service providing support to older people living with dementia, nursing needs, mental health conditions and physical disabilities.

We found 4 breaches in regulation in relation to safe care and treatment, staffing, person-centred care and governance. Medicines were administered but not always administered as prescribed. Care plans included references to individual needs. However, they lacked sufficient information for staff to support people with their complex needs. Care plans lacked information regarding people’s preferences and there was insufficient information in care plans regarding end-of-life care wishes. We found that people were not taking part in meaningful activities. The service did not have effective systems or processes in place to assess safe staffing levels. The provider did not have effective governance systems in place to monitor and improve the quality of the service. However, leadership acted promptly when concerns were identified.

The provider made the appropriate referrals to partners when people’s needs changed to help manage and monitor their safety. Staff knew when and how to report a safeguarding concern and felt confident in escalating concerns. There was evidence of concerns being shared quickly and appropriately and when concerns were discussed with the management team, they were responsive and took immediate steps to mitigate risks.

We have asked the provider for an action plan in response to the concerns found at this assessment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.