The Shieling

St Ebbas, Hook Road, Epsom, Surrey, KT19 8QJ

01372203014

Care Type

Residential Care

Inspection date

28 July 2023

Provider

Surrey and Borders Partnership NHS Foundation Trust

Beds

7 beds

About The Shieling

The Shieling is a residential care home in Surrey, providing support for adults with autism, learning disabilities, and sensory impairments. The findings below set out the CQC's most recent assessment of the service.

The Shieling is a residential care home supporting up to 10 adults with autism, learning disabilities, and sensory impairments. At the time of inspection, 8 people were living there. The home maintains a safe, clean, and well-maintained environment where staff manage risks effectively to keep people safe.

Medicines are managed safely and staff support people to access healthcare services when needed.

Staff focus on people's strengths and promote independence, enabling residents to have fulfilling and meaningful lives. People are supported to participate in activities, access their community, and maintain family relationships. The service prioritises maximum choice and control, with staff supporting people in the least restrictive way possible and in their best interests.

Policies and systems across the home reflect this commitment to person-centred care.

Source: CQC inspection report, 24 August 2023

Specialist Care

Learning disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 21 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 7 places — this is not a vacancy count
Registration checked: Registered · KT19 8QJ

Registered care categories

Caring for adults under 65 yrs; Learning disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 24 August 2023. Latest inspection date recorded: 28 July 2023.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read The Shieling's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting The Shieling, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit The Shieling, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund The Shieling's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees