Firlawn

Firlawn is a residential care home providing personal care to four people. The service supports residents to have maximum choice and control over their lives, with staff using the least restrictive approaches possible. Care is person-centred, with staff promoting dignity, privacy and human rights.

The registered manager works closely with staff to deliver care aligned with the provider's positive values, and both residents and relatives are included in the day-to-day life of the home. However, inspectors identified that oversight of audit processes within the home was not always clear, and made three recommendations to address concerns identified during the inspection.