Hillcroft

St Ebbas, Hook Road, Epsom, Surrey, KT19 8QJ

01372203020

Care Type

Residential Care

Inspection date

5 June 2019

Provider

Surrey and Borders Partnership NHS Foundation Trust

Beds

6 beds

About Hillcroft

Hillcroft is a residential care home in Surrey, providing care for people with a learning disability, including autism. Further details on the findings from the most recent CQC inspection are set out below.

Hillcroft provides personal and nursing care for up to 10 people with a learning disability including autism, with nine residents at the time of inspection. The adapted building accommodates the service in a space larger than typical domestic properties, though this size sits above current best practice guidance. The building design integrates well into the local residential area, and staff present themselves without distinctive uniforms that might draw attention when out in the community with residents.

Staff demonstrate genuine attentiveness and know residents well, providing care that reflects their individual needs and preferences. Inspectors observed positive interactions between staff and the people they support, with care delivered in a way that maintains residents' dignity and community presence.

Source: CQC inspection report, 20 June 2019

Specialist Care

Learning disabilitiesMental healthOlder peoplePhysical disabilitiesSensory impairmentsYounger adults

Fees and availability

We have not verified a current weekly fee for this home. Ask for a written quote based on the room and care needed, including any extra charges.

Check current vacancies, the admission assessment and visiting arrangements directly with the home.

Care and inspection details

Checked against the CQC register on 20 September 2026. This is a check of published information, not a visit to the home.

Registered service: Care home service without nursing
Registered capacity: 6 places — this is not a vacancy count
Registration checked: Registered · KT19 8QJ

Registered care categories

Caring for adults over 65 yrs; Caring for adults under 65 yrs; Learning disabilities; Mental health conditions; Physical disabilities; Sensory impairment.

These describe the registration. The home must assess whether it can meet the individual person's needs and whether a place is available.

CQC ratings in more detail

Overall rating shown by CQC: Good.

Rating report published 20 June 2019. Latest inspection date recorded: 5 June 2019.

Safe: Good
Effective: Good
Caring: Good
Responsive: Good
Well-led: Good

Read Hillcroft's CQC record and reports.

Contains Care Quality Commission information under the Open Government Licence v3.0. Ratings and registration details can change after the date checked.

5 Questions to Ask on Your Visit

When visiting Hillcroft, consider asking...

1.What happens if my relative's care needs increase significantly -- will they have to move?
2.How do you handle concerns or complaints from families?
3.What does the monthly fee cover and what will cost extra?
4.How do you keep families informed about their relative's day-to-day wellbeing?
5.What happens if my relative is unhappy here?

5 Things to Look For on Your Visit

When you visit Hillcroft, look out for...

1.Do staff greet residents by name and stop to chat?
2.Are residents dressed, up and occupied, or sitting alone in front of a TV?
3.Does the home smell fresh and feel clean without being clinical?
4.Do residents look comfortable and at ease, or anxious and withdrawn?
5.Does the manager answer your questions openly or deflect?

Could the NHS fund Hillcroft's fees?

The average nursing home costs £1,535 per week. That's £79,820 a year. NHS Continuing Healthcare could cover all of it. No means test, no contribution from you.

Find out if the NHS could fund these fees